policies
Jenna Perry Hair strives for excellence and professionalism whilst handling all customer service matters before, during, and after your appointment. Please take a moment to familiarize yourself with our salon policies, and feel free to reach out to us directly with any further questions or concerns.
general
late arrival
If you arrive more than 15 minutes late for your appointment, even with advanced notice, it is at the discretion of the salon & service provider to truncate and/or reschedule your appointment. It is also at the discretion of the salon to charge you a portion of the service cost that you were late for.
card on file
We require that all new clients have a payment method on file with us prior to booking any first-time appointments. While there will not be a hold placed on your card and you will not be paying until you checkout day-of, we will keep it on file in the event of a late cancellation fee or no-show charge.
late cancellation
By cancelling your appointment within 24 hours of the scheduled date/time, you agree to pay a late cancellation fee totaling 50% of the service cost.
Please note that this fee does not serve as a penalty for the client, but as reimbursement for the service provider.
adjustments
If you are not satisfied with the outcome of your service and would like to schedule a complimentary adjustment, this must be communicated to the salon within 7 days of your original appointment.
Adjustments must be completed by the original service provider.
no-show
If you do not cancel your appointment in advance and do not show up at the time of your scheduled service, you will be charged in full for the cost of that service.
privacy policy
Your private information, including but not limited to appointment history & payment details, will be securely stored in our salon database. It will not be misused or shared outside of the organization.
Your contact information is required in order for the salon to clearly communicate appointment details and reminders.
keratin treatments & extensions
FAQ
aftercare
service deposits
keratin treatments - FAQ
Our team uses LASIO One Day Formula. It's a soft smoothing treatment that takes away 100% of the frizz and up to 90% of the curl pattern in some cases. Your hair may still be wavy, but very soft, smooth and shiny… as well as frizz-free. This service is best for anyone who deals with frizz and everyday styling issues due to unmanageable texture. It can last up to 4 months (or longer) depending on your curl pattern.
keratin treatments - aftercare
- For this particular product, we recommend any sodium chloride free shampoo, however a very gentle sulfate free shampoo is ok as well.
- Any color services should always either be done before the keratin treatment, or a minimum of 2 weeks after the treatment in order to avoid any undesirable changes to your fresh color.
- Making sure to properly care for your hair post-treatment will increase the longevity of your results!
keratin treatments - service deposit
Due to the cost of materials and time devoted to providing this service, we require a $200 deposit which will be paid at the time of booking and applied to your service day-of. This deposit is refundable or transferable to a new date up to 72 hours before your scheduled appointment. If you cancel within 72 hours of your appointment, you forfeit this deposit and can be rebooked at the discretion of the salon.
extensions - FAQ
The extensions we use last 10-16 weeks on average, largely depending on at-home upkeep. Extension installations range between $500 - $3000, depending on the desired result and state of your natural hair.
A consultation is required prior to booking the installation appointment itself.
We use the finest keratin bond extensions, and always match the hair to your exact color and texture. Each cycle of extensions requires a new batch of hair to be installed, as keratin bonded extensions are not able to be reused. Removals are quick, easy, and will take approximately 30 minutes to complete.
Extension removals are complementary if booked with the original stylist that performed the installation.
extensions - service deposit
Due to the cost of materials and time devoted to providing this service, we require a $500 non-refundable deposit which will be paid at the time of booking and applied to your service day-of.
extensions - aftercare
- After installation, we recommend waiting 24 hours before washing your hair.
- With your extensions in, you will still be able to heat style, blowdry, or airdry as you normally would.
- Losing a few extensions is to be expected if the time frame is exceeded, and is harmless to your natural hair.
avoid leaving your hair up in a wet bun after washing, which can break down the keratin bonds faster and lead to premature shedding.
avoid any fine-toothed combs or brushes near the bonds
avoid using any hot tools directly on the bond